Effective Date: February 27, 2026
Welcome to (https://www.topuplist.com). This policy outlines the delivery processes, service limitations, and refund rules for the digital copyright products sold on our platform (including but not limited to international live-streaming top-ups, game cards, and gift cards). All digital products sold on Topuplist are provided by HyperFighters Tech & Trade Limited.
I. Delivery and Shipping Policy
As Topuplist exclusively sells virtual digital goods, we utilize automatic or manual online delivery methods. No physical shipping is involved.
Delivery Time
Standard Duration: Most orders are completed within 1-3 minutes after successful payment.
Peak Periods: Delivery times may be extended during high-traffic periods or system maintenance.
Delayed Delivery: If you have not received your product after 3 business days, please click the [Online Customer Service] button immediately to contact our staff.
Delivery Methods
Direct Top-up: Once the top-up is complete, you can immediately check the digital goods within the corresponding app. You may also view the delivery status in your Topuplist "Order Details."
Digital Code/Key Delivery: Upon successful delivery, the code will be automatically sent to the email address used for your Topuplist registration. You can also retrieve the code directly from your "Order Details." Please ensure you check your inbox (including the spam folder) after the order is completed.
Account Login Top-up: For this type of product, you must contact our staff via [Online Customer Service] to provide your app account information to facilitate our staff in logging into your account to complete the top-up.
Security Commitment: Once the recharge is finished, our staff will log out immediately. Topuplist guarantees that your password and any other sensitive information will not be stored.
II. Shipping Issues and Disclaimer
Topuplist makes every effort to ensure stable system operation. However, Topuplist shall not be held liable for damages resulting from system obstacles, service interruptions, or delivery delays caused by the following circumstances:
System Maintenance: During system downtime for maintenance as announced on this website.
Telecom Failures: Interruptions in data transmission caused by failures in telecommunications operator equipment.
Force Majeure: Objective circumstances that are unforeseeable and insurmountable, such as typhoons, earthquakes, tsunamis, floods, large-scale power outages, war, or terrorist attacks.
Third-Party and Technical Reasons: Service interruptions or delays caused by hacker attacks, technical adjustments by telecommunications departments, website upgrades, or fluctuations in third-party payment platform interfaces.
Holidays:Holiday schedules during national statutory holidays (if involving delivery delays) will be announced in advance on the website's homepage.
III. Refund Policy
Conditions for Refund
The payment request is rejected by the payment institution or the platform.
Top-up failure occurs due to a non-existent target account or other technical issues on the platform.
All refund requests must be initiated by contacting [Online Customer Service] and state the specific reason (e.g., accidental purchase, duplicate order, unprocessed order).
Erroneous Top-ups (Important Notice)
Definition of Responsibility: Topuplist is only responsible for completing the delivery based on the information provided in the user's order. Topuplist assumes no responsibility for a successful top-up resulting from the user's own negligence or the provision of false/incorrect information (e.g., wrong UID, incorrect server selection). Once an order is completed, it cannot be canceled or refunded.
Risk Prevention: Please strictly verify all top-up accounts and delivery information before payment. We advise you to only top up for your personal account on a voluntary basis and never top up for a stranger's account.
Refund Process and Channels
Refund to Original Payment Method: If you paid via credit card, the refund will be returned to the original card.
Balance Refund: For non-credit card payments, or in specific circumstances, the refund will be deposited into your Topuplist Account Balance.
Processing Time: Credit card refunds may take up to 30 business days to appear on your statement, depending on the processing time of the issuing bank.
IV. User Precautions
Code Protection: If you purchase a Digital Code product, please keep the information secure once received. Topuplist will not compensate for codes being fraudulently used/redeemed by others due to the user's disclosure of information.
Questions and Inquiries: If you have any questions regarding your order, delivery, or refund, the [Online Customer Service] on the official Topuplist website is the only official communication channel.
Topuplist Team
HyperFighters Tech & Trade Limited